Privacy policy

This privacy notice aims to give you information on how Terranova Restaurants Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you make a booking, order delivery or register to use our wireless broadband facility, opt-in to receive email marketing from us, provide feedback or complete a survey. 

Terranova Restaurants Limited is the controller and responsible for your personal data (collectively referred to as “Terranova Restaurants Limited”, “we”, “us” or “our” in this privacy notice). If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us by email at

Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  1. Identity Data includes first name, last name, title, date of birth and gender.
  2. Contact Data includes physical address, email address and telephone numbers.
  3. Financial Data includes payment card details.
  4. Transaction Data includes details about payments from you.
  5. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  6. Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.
  7. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How is your personal data collected?
We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Financial, Transactional and/or Profile Data when you:

  1. Make a booking directly with us;
  2. Correspond with us by phone, email or otherwise;
  3. Purchase our products and services;
  4. Request marketing to be sent to you;
  5. Give us feedback, complete a survey or make a complaint

Third parties. We may receive personal data about you from various third parties as set out below:

  1. Technical Data from analytics providers such as ‘Google’ based outside the EU;
  2. Identity, Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside the EU;
  3. Identity and Contact Data from providers of other services and platforms such as ‘Just Eat’, ‘Book a Table’, ‘Open Table’ and ‘Wireless Social’ in each case based inside the EU.
  4. Request marketing to be sent to you;
  5. Give us feedback, complete a survey or make a complaint

How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  1. Where we need to perform the contract we are about to enter into or have entered into with you.
  2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  3. Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message, whether sent from us directly or through a third-party provider. You have the right to withdraw consent to marketing at any time by contacting us using the details shown further above.

International transfers
We may share your personal data (but only Technical Data which is collected via our Cookies) within the Google Group. If we do so, this will involve transferring your data to the United States, however, in order to ensure a similar degree of protection is afforded to it we will only transfer your personal data to Google for as long as they remain part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data retention

  1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 
  2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 
  3. In some circumstances, you can ask us to delete your data.
  4. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  1. Request access to your personal data.
  2. Request correction of your personal data.
  3. Request erasure of your personal data.
  4. Object to processing of your personal data.
  5. Request restriction of processing your personal data.
  6. Request transfer of your personal data.
  7. Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us using the contact details shown further above.

No fee is usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.